A partnership that combines expertise and services to help your business thrive.
By working side by side, we provide tailored solutions across finance, law, telecoms, retail, and utilities. We take care of the details so you can focus on growth and innovation.
Compliance-driven outsourcing for the UK financial sector
At Bourne Global, we specialise in providing comprehensive outsourcing services to the financial sector. We work in close partnership with key regulators such as the IPA (Insolvency Practitioners Association) and ICAEW (Institute of Chartered Accountants in England and Wales) to ensure compliance and the highest standards of service delivery. Our expertise spans FCA-regulated sectors, including advice on loans, debt solutions, and insurance, helping businesses navigate complex financial landscapes. With Bourne Global, you get a team that is deeply embedded in the UK financial services ecosystem, offering seamless support for insolvency, financial compliance, and customer service.
Specialist support for legal practices and claims management
Our legal and claims management services are built on a foundation of trust and compliance. Working closely with SRA (Solicitors Regulation Authority), ICO (Information Commissioner's Office), and CMA (Competition and Markets Authority), Bourne Global offers expert outsourcing solutions to law firms, claims management agencies, and litigation support services. Our team is highly experienced in handling legal documentation, client communications, and the most sensitive of cases, ensuring your legal practice is supported with efficiency and professionalism. Whether dealing with personal injury claims, commercial litigation, or regulatory compliance, Bourne Global provides tailored solutions to meet your needs.
Seamless customer experience solutions for global telecom providers
Bourne Global delivers exceptional BPO services to the telecoms industry, partnering with global telecom providers to manage customer interactions, billing inquiries, technical support, and more. Our experience spans both regulated and non-regulated telecom markets, ensuring that we handle every customer touchpoint with care and attention to detail. We are adept at supporting telecom businesses to scale while maintaining a high level of compliance with industry standards, such as Ofcom regulations. With our team’s expertise, you can focus on innovation and service improvement while we ensure seamless operations on the ground.
Omni-channel outsourcing designed for modern retail
In the fast-paced world of retail, Bourne Global ensures that your customer service operations run smoothly, from order processing and returns management to customer support and sales handling. We understand the complexities of the retail environment and partner with businesses to create a seamless omni-channel experience that aligns with your brand. Our team is well-versed in compliance with GDPR and consumer protection laws, offering both onshore and offshore support solutions to help your retail business thrive in a highly competitive market.
Regulatory-compliant customer support for energy and water providers
We offer specialised outsourcing services to the utilities sector, ensuring that businesses adhere to the strict regulations governing customer relations, billing, and account management. With a deep understanding of regulatory bodies such as OFGEM (Office of Gas and Electricity Markets) and OFWAT (Water Services Regulation Authority), Bourne Global is committed to delivering high-quality, compliant services that meet the diverse needs of your customers. From handling complex billing inquiries to providing technical support, we enable utility companies to focus on innovation while we manage their customer-facing operations.
From first meeting to momentum.
Performance
We don’t just make calls, we drive results. Every campaign is built to create real commercial value for our clients, powered by clear objectives, measurable KPIs, and a culture of accountability.
Compliance
We operate in sectors where trust is earned through discipline. Compliance isn’t a checkbox, it’s part of our DNA. From data privacy to financial conduct, we deliver with integrity and precision.
People
Our business is built on human connection, both inside our walls and on every call we make. We invest in our people, empower their growth, and foster a culture of respect, training, and teamwork.
Frequently asked questions
What services does Bourne Global offer?
We specialise in outbound contact solutions for B2B brands — including lead generation, appointment setting, client reactivation, and sales support. Every campaign is tailored to your goals and sector, with full compliance built in.
Do you only serve UK clients?
Our campaigns are designed primarily for the UK market, but we also support international clients looking to engage UK-based audiences. Our team is trained in UK culture, compliance, and customer expectations.
Where are your teams based?
We are UK-founded, with operational teams based in South Africa — one of the world’s leading BPO destinations. This model allows us to offer high-quality delivery with cost-efficiency, cultural alignment, and native English fluency.
How do you ensure compliance?
Compliance is built into everything we do. We align with FCA, ICO, GDPR, and sector-specific regulations. All scripts are approved in advance, agents receive role-specific compliance training, and we maintain robust QA processes and call monitoring systems.
What industries do you support?
We focus on regulated and high-contact sectors, including:
- Financial services
- Legal, litigation & claims
- Telecoms
- Retail
-Utilities
How does Bourne Global measure success?
We tailor KPIs to your campaign — including qualified leads, appointments booked, conversion rates, and cost-per-acquisition. You get transparent performance reports, live dashboards (if needed), and clear ROI tracking.
Big goals need the right partner.
