The UK's commitment to supporting its workforce was evident this year, with a significant uplift in the national minimum wage.
We are dedicated to helping our clients maximize the profitability of their customer relationships through solutions designed to reduce the cost of customer engagement whilst increasing the ROI of every customer interaction.
- Appointment Setting
- Customer Service
- Retention with every customer interaction
- Answering Services
- Surveys Direct Response & Order Taking
- Customer Service & Retention
- Call Centre Services
- Data Entry
- Business Process Support
- Email Support
- Integrated Telephony
- Custom Communication
HOW BOURNE OUTSHINES THE COMPETITION.
Although we handle millions of calls a year, we don’t ‘see’ ourselves as ‘just a contact center’. We are a busy, bustling, thriving, modern ‘city’ where people meet, exchange new ideas, and share a common goal.
This is the drive to achieve – both personally and collectively. We are made up of a unique group of individuals who are creative, ambitious, collaborative, and genuine..
BENEFITS OF PARTNERING
BENEFITS OF PARTNERING
Before starting your customer support project, we will ask you to share all relevant information about your product or service. Our highly skilled team will thoroughly study your product or service and your support requirements. If required, we will also arrange webinar training sessions for our agents. Our agents will also learn about potential scenarios and questions they will get during the support process. These ensure that our agents will be thoroughly prepared to effectively manage your customer care.
Getting started with us is a simple 3 step process.
Step 1: We will assign the most suitable agents to handle your customer care scenario. You will also be assigned a personal project manager who will be your single point of contact.
Step 2: Before we start your project, our agents will get trained on your product or service. The training time will be dependent on the nature of your project. Training can be delivered via phone calls and webinars.
Step 3: For phone support, all you have to do is to forward your calls to a local phone number that we will provide you. For live chat and email support, you can provide us login access to your systems. Our team is now ready to take care of your customer support.
Yes, of course. For technical support projects, our agents will connect to your customer’s computer. We use all the popular remote connection software or tools for providing technical help, installation support or to trouble shoot and fix problems.
Yes, we can. Just choose the appropriate pricing plan that will cover multiple calls/chats at the same time.