Why Bourne Global?
In today’s retail and e-commerce market, customer expectations are higher than ever. Brands must deliver fast, reliable, and compliant customer experiences while keeping operational costs under control.
At Bourne Global, we provide outsourced retail and e-commerce support that scales with your business. From customer service to outbound sales and GDPR-compliant data handling, our Cape Town teams ensure your customers get seamless experiences, while you focus on growth.
Highlights:
- GDPR and consumer protection law compliance
- Outsourced inbound & outbound customer service
- Scalable support for peak sales seasons (Black Friday, holidays, promotions)
- Integrated sales, retention, and back-oice support
Service Spotlight – Tailored for Retail & E-commerce
Customer Service Outsourcing
24/7 customer care teams trained to handle queries, returns, and complaints with speed and
professionalism.
Outbound Sales & Retention
Performance-driven outbound campaigns to win back customers, upsell products, and boost loyalty.
Order & Billing Support
Efficient handling of billing inquiries, order updates, and returns, ensuring smooth customer journeys.
Seasonal Scalability
Flexible outsourcing teams to scale during seasonal spikes like Black Friday or festive periods without overloading in-house staff.
From first meeting to momentum.
Performance
We don’t just make calls, we drive results. Every campaign is built to create real commercial value for our clients, powered by clear objectives, measurable KPIs, and a culture of accountability.
Compliance
We operate in sectors where trust is earned through discipline. Compliance isn’t a checkbox, it’s part of our DNA. From data privacy to financial conduct, we deliver with integrity and precision.
People
Our business is built on human connection, both inside our walls and on every call we make. We invest in our people, empower their growth, and foster a culture of respect, training, and teamwork.
Frequently asked questions
What services does Bourne Global offer?
We provide end-to-end outsourcing solutions with a focus on outbound sales, customer acquisition, and compliant call delivery. Our services are built to help UK businesses scale
efficiently while maintaining regulatory standards.
Do you only serve UK clients?
While we specialise in supporting UK-based companies, our outsourcing model allows us to work with businesses internationally. Our outbound and compliance-driven approach is adaptable to regulated sectors across multiple markets.
Where are your teams based?
Our operational hub is in Cape Town, South Africa, where we combine UK-level compliance with the energy, skill, and cost efficiency of South African talent. This unique model ensures clients
get both quality and value.
How do you ensure compliance?
Compliance is part of our DNA. From GDPR and FCA standards to sector-specific regulations, we embed compliant processes at every stage of outbound campaigns. Regular audits, training, and monitoring guarantee ethical, risk-free delivery.
What industries do you support?
We work across highly regulated and competitive industries including Financial Services, Law & Claims, Telecoms, Retail, and Utilities. In each sector, we align outsourcing solutions to compliance frameworks while driving measurable growth.
How does Bourne Global measure success?
Success is measured by results that matter, higher conversion rates, reduced risk, and long-term client satisfaction. Our outbound campaigns are benchmarked against clear KPIs, with compliance and accountability at the core.
Big goals need the right partner.
