Why Bourne Global?
The legal and claims sector demands confidentiality, accuracy, and compliance at every step. From case management to client communications, every interaction must meet strict data protection and professional standards.
At Bourne Global, we provide specialist outsourcing for law firms, litigation services, and claims management companies. Our teams are trained to manage sensitive cases with discretion, ensuring compliance with GDPR and legal regulations while helping firms operate
more efficiently.
Highlights:
- Secure handling of sensitive case data
- GDPR-compliant communication processes
- Trusted support for documentation, claims, and client engagement
- ble solutions to reduce operational costs while maintaining professionalism
Service Spotlight – Tailored for Law & Claims
Claims Management Support
Outsourced support for claims agencies, including documentation processing, case tracking, and customer communication.
Legal Admin & Documentation
Professional back-office support for law firms to handle contracts, legal paperwork, and
compliance documentation.
Client Communication
Trained agents deliver professional and compliant communication with clients, ensuring transparency and accuracy.
Case Support & Resolution
Dedicated support teams to manage case updates, scheduling, and settlement processes, helping lawyers and claims firms focus on outcomes.
From first meeting to momentum.
Performance
We don’t just make calls, we drive results. Every campaign is built to create real commercial value for our clients, powered by clear objectives, measurable KPIs, and a culture of accountability.
Compliance
We operate in sectors where trust is earned through discipline. Compliance isn’t a checkbox, it’s part of our DNA. From data privacy to financial conduct, we deliver with integrity and precision.
People
Our business is built on human connection, both inside our walls and on every call we make. We invest in our people, empower their growth, and foster a culture of respect, training, and teamwork.
Frequently asked questions
What services does Bourne Global offer?
We provide end-to-end outsourcing solutions with a focus on outbound sales, customer acquisition, and compliant call delivery. Our services are built to help UK businesses scale
efficiently while maintaining regulatory standards.
Do you only serve UK clients?
While we specialise in supporting UK-based companies, our outsourcing model allows us to work with businesses internationally. Our outbound and compliance-driven approach is adaptable to regulated sectors across multiple markets.
Where are your teams based?
Our operational hub is in Cape Town, South Africa, where we combine UK-level compliance with the energy, skill, and cost efficiency of South African talent. This unique model ensures clients
get both quality and value.
How do you ensure compliance?
Compliance is part of our DNA. From GDPR and FCA standards to sector-specific regulations, we embed compliant processes at every stage of outbound campaigns. Regular audits, training, and monitoring guarantee ethical, risk-free delivery.
What industries do you support?
We work across highly regulated and competitive industries including Financial Services, Law & Claims, Telecoms, Retail, and Utilities. In each sector, we align outsourcing solutions to compliance frameworks while driving measurable growth.
How does Bourne Global measure success?
Success is measured by results that matter, higher conversion rates, reduced risk, and long-term client satisfaction. Our outbound campaigns are benchmarked against clear KPIs, with compliance and accountability at the core.
Big goals need the right partner.
