Why Bourne Global?
The telecoms industry is built on customer experience, service reliability, and compliance. Whether it’s billing, support, or retention campaigns, providers must balance efficiency with strict Ofcom regulations.
At Bourne Global, we deliver end-to-end outsourcing for telecom companies, supporting everything from front-line customer care to back-office processes. With a compliance-first approach and scalable Cape Town delivery teams, we help telecom brands grow without
compromising quality.
Highlights:
- Ofcom-compliant processes
- Customer care, billing, and technical support outsourcing
- Scalable outbound campaigns for customer retention
- 24/7 support options tailored to telecom requirements
Service Spotlight – Tailored for Telecoms
Customer Care Outsourcing
Trained agents to deliver high-quality customer support that strengthens satisfaction and loyalty.
Billing & Account Management
Outsourced teams to manage billing queries, account updates, and payments securely and compliantly.
Technical Support
Scalable support desks for troubleshooting and issue resolution, with trained staff equipped to
handle telecom-specific systems.
Retention & Outbound Campaigns
Performance-driven outbound campaigns to retain customers, upsell services, and reduce churn rates.
From first meeting to momentum.
Performance
We don’t just make calls, we drive results. Every campaign is built to create real commercial value for our clients, powered by clear objectives, measurable KPIs, and a culture of accountability.
Compliance
We operate in sectors where trust is earned through discipline. Compliance isn’t a checkbox, it’s part of our DNA. From data privacy to financial conduct, we deliver with integrity and precision.
People
Our business is built on human connection, both inside our walls and on every call we make. We invest in our people, empower their growth, and foster a culture of respect, training, and teamwork.
Frequently asked questions
What services does Bourne Global offer?
We provide end-to-end outsourcing solutions with a focus on outbound sales, customer acquisition, and compliant call delivery. Our services are built to help UK businesses scale
efficiently while maintaining regulatory standards.
Do you only serve UK clients?
While we specialise in supporting UK-based companies, our outsourcing model allows us to work with businesses internationally. Our outbound and compliance-driven approach is adaptable to regulated sectors across multiple markets.
Where are your teams based?
Our operational hub is in Cape Town, South Africa, where we combine UK-level compliance with the energy, skill, and cost efficiency of South African talent. This unique model ensures clients
get both quality and value.
How do you ensure compliance?
Compliance is part of our DNA. From GDPR and FCA standards to sector-specific regulations, we embed compliant processes at every stage of outbound campaigns. Regular audits, training, and monitoring guarantee ethical, risk-free delivery.
What industries do you support?
We work across highly regulated and competitive industries including Financial Services, Law & Claims, Telecoms, Retail, and Utilities. In each sector, we align outsourcing solutions to compliance frameworks while driving measurable growth.
How does Bourne Global measure success?
Success is measured by results that matter, higher conversion rates, reduced risk, and long-term client satisfaction. Our outbound campaigns are benchmarked against clear KPIs, with compliance and accountability at the core.
Big goals need the right partner.
