Last updated: 08 September 2025
Bourne Global (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, engage with our services, or interact with our team.
1. Information We Collect
We may collect the following types of personal information:
Identity & Contact Data: Name, email address, phone number, company details.
Business & Service Data: Information provided when requesting outsourcing services, customer engagement, or reporting solutions.
Call-Centre & Marketing Data: Lead information, call logs, and campaign data (where legally permitted).
Technical Data: IP address, browser type, operating system, website usage data.
Communication Data: Messages submitted via our contact forms, chat systems, or email.
2. How We Use Your Information
We use your personal information for:
Delivering and managing our outsourcing, outbound, and call-centre services.
Processing and responding to enquiries, leads, and service requests.
Creating reports and analytics dashboards for performance and compliance.
Improving our website, marketing campaigns, and client engagement.
Meeting legal, regulatory, and compliance obligations (POPIA, GDPR, UK GDPR).
3. Legal Basis for Processing
We process personal information on the following legal grounds:
Consent: When you voluntarily provide information via our forms or sign up for updates.
Contract: To provide services you request.
Legal obligation: To comply with data protection, financial, and compliance laws.
Legitimate interest: To improve services, prevent fraud, and maintain business operations.
4. Sharing of Information
We may share information with:
Service providers (e.g., CRM systems, diallers, cloud hosting providers) to deliver our services.
Business partners or clients where necessary for outsourcing or reporting operations.
Regulatory authorities if required by law.
We do not sell your personal data.
5. International Transfers
As an outsourcing company, we may transfer data outside your country (e.g., South Africa, UK, EU). We ensure appropriate safeguards are in place (such as GDPR-compliant contracts).
6. Data Retention
We retain personal information only as long as necessary for business or legal purposes, after which it is securely deleted.
7. Your Rights
Depending on your location (POPIA, GDPR, UK GDPR), you may have the right to:
Access the personal information we hold about you.
Request correction or deletion of your data.
Object to certain processing activities (e.g., marketing).
Withdraw consent at any time.
To exercise your rights, contact us at info@bourne.global.co.za
8. Security
We implement appropriate technical and organizational measures to protect personal information from loss, misuse, or unauthorised access.
9. Cookies & Tracking
Our website may use cookies and analytics tools to improve performance and user experience. You can manage or disable cookies in your browser settings.
10. Updates to this Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with a revised “Last updated” date.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Bourne Global
58 Strand Street, The Felix Building, Cape Town City Centre, 13th Floor
Email: info@bourne.global.co.za
