Why Bourne Global?
In the utilities sector, accuracy, compliance, and customer trust are essential. From billing to account management and customer care, every interaction must meet strict regulatory requirements while maintaining efficiency.
At Bourne Global, we deliver outsourced utilities support designed to help providers scale operations, stay compliant, and maintain strong customer relationships. Our Cape Town delivery teams ensure every call, bill, and account update is handled with professionalism and precision.
Highlights:
- Compliance with sector regulations and consumer protection laws
- Outsourced billing, account management, and customer care
- Performance-driven outbound campaigns for retention and loyalty
- Scalable teams to handle peak demand periods
Service Spotlight – Utilities
Customer Service & Support
Trained agents to manage queries, complaints, and service requests quickly and professionally.
Billing & Account Management
Outsourced teams to process payments, handle billing queries, and manage accounts with accuracy and compliance.
Outbound Retention Campaigns
Performance-focused outbound solutions to reduce churn and build customer loyalty.
Regulatory Compliance Assurance
Strict adherence to industry-specific rules and consumer protection standards to protect both providers and customers.
From first meeting to momentum.
Performance
We don’t just make calls, we drive results. Every campaign is built to create real commercial value for our clients, powered by clear objectives, measurable KPIs, and a culture of accountability.
Compliance
We operate in sectors where trust is earned through discipline. Compliance isn’t a checkbox, it’s part of our DNA. From data privacy to financial conduct, we deliver with integrity and precision.
People
Our business is built on human connection, both inside our walls and on every call we make. We invest in our people, empower their growth, and foster a culture of respect, training, and teamwork.
Frequently asked questions
What services does Bourne Global offer?
We provide end-to-end outsourcing solutions with a focus on outbound sales, customer acquisition, and compliant call delivery. Our services are built to help UK businesses scale
efficiently while maintaining regulatory standards.
Do you only serve UK clients?
While we specialise in supporting UK-based companies, our outsourcing model allows us to work with businesses internationally. Our outbound and compliance-driven approach is adaptable to regulated sectors across multiple markets.
Where are your teams based?
Our operational hub is in Cape Town, South Africa, where we combine UK-level compliance with the energy, skill, and cost efficiency of South African talent. This unique model ensures clients
get both quality and value.
How do you ensure compliance?
Compliance is part of our DNA. From GDPR and FCA standards to sector-specific regulations, we embed compliant processes at every stage of outbound campaigns. Regular audits, training, and monitoring guarantee ethical, risk-free delivery.
What industries do you support?
We work across highly regulated and competitive industries including Financial Services, Law & Claims, Telecoms, Retail, and Utilities. In each sector, we align outsourcing solutions to compliance frameworks while driving measurable growth.
How does Bourne Global measure success?
Success is measured by results that matter, higher conversion rates, reduced risk, and long-term client satisfaction. Our outbound campaigns are benchmarked against clear KPIs, with compliance and accountability at the core.
Big goals need the right partner.
