Business process outsourcing (BPO) has become an essential component for businesses of all sizes, enabling companies to focus on core competencies and improve overall efficiency. Bourne Global, a UK owned and managed BPO, is one of the leading providers in this industry, offering a range of services to support your entire business.

The Facilities Management (FM) industry is under a lot of pressure from both groups to fall in line with expectations. New legislation has forced change, whilst a shift in customer expectations has led to a necessity for change to ensure business growth, prosperity and affluence.

With consideration that 89% of businesses compete on the quality of customer service alone, the emphasis of empathy becomes a clear differentiator.

Outsourcing more than pays for itself over time. Even with the ongoing global economic crisis, outsourcing remains an indispensable business tool.

With over two thirds (67%) of adults in the UK expressing concern with their finances, the amount of work for bailiffs is set to surge as more households fall into debt.

Delivering a high-quality customer experience is crucial to the success of any business, and the support you give to your customers is core to that experience.