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At Bourne, we’re not just building campaigns we're building relationships.
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“We built Bourne Global to prove that outsourcing can be both high-performance and highly principled.
Our clients trust us because we combine UK-level compliance with the energy, talent, and drive of our Cape Town teams and that’s where the magic happens.”
Matthew Brylowski, CEO & Founder
Outbound
When we talk outbound, we mean results. We specialise in performance-led campaigns for UK markets built to convert by bridging cultures, markets and mindsets.
From pitch to performance, here’s how we work with UK brands that outsource.
Discovery
Hands-On Support from Day One Post-investment, we roll up our sleeves with our best talent. You drive—we accelerate.
Convenience
Fast, Transparent Decisions. Once aligned, we move quickly.
Results
Combining UK market intelligence with South African operational advantage to deliver measurable results in high-value, regulated sectors.
Shaping what’s next sector by sector
We partner with companies redefining the customer experience. From financial services to e-commerce and digital health, we scale performance with compliance at the core.
At Bourne Global, we specialise in providing comprehensive outsourcing services to the financial sector. We work in close partnership with key regulators such as the IPA (Insolvency Practitioners Association) and ICAEW (Institute of Chartered Accountants in England and Wales) to ensure compliance and the highest standards of service delivery. Our expertise spans FCA-regulated sectors, including advice on loans, debt solutions, and insurance, helping businesses navigate complex financial landscapes. With Bourne Global, you get a team that is deeply embedded in the UK financial services ecosystem, offering seamless support for insolvency, financial compliance, and customer service.
Our legal and claims management services are built on a foundation of trust and compliance. Working closely with SRA (Solicitors Regulation Authority), ICO (Information Commissioner's Office), and CMA (Competition and Markets Authority), Bourne Global offers expert outsourcing solutions to law firms, claims management agencies, and litigation support services. Our team is highly experienced in handling legal documentation, client communications, and the most sensitive of cases, ensuring your legal practice is supported with efficiency and professionalism. Whether dealing with personal injury claims, commercial litigation, or regulatory compliance, Bourne Global provides tailored solutions to meet your needs.
Bourne Global delivers exceptional BPO services to the telecoms industry, partnering with global telecom providers to manage customer interactions, billing inquiries, technical support, and more. Our experience spans both regulated and non-regulated telecom markets, ensuring that we handle every customer touchpoint with care and attention to detail. We are adept at supporting telecom businesses to scale while maintaining a high level of compliance with industry standards, such as Ofcom regulations. With our team’s expertise, you can focus on innovation and service improvement while we ensure seamless operations on the ground.
In the fast-paced world of retail, Bourne Global ensures that your customer service operations run smoothly, from order processing and returns management to customer support and sales handling. We understand the complexities of the retail environment and partner with businesses to create a seamless omni-channel experience that aligns with your brand. Our team is well-versed in compliance with GDPR and consumer protection laws, offering both onshore and offshore support solutions to help your retail business thrive in a highly competitive market.
We offer specialised outsourcing services to the utilities sector, ensuring that businesses adhere to the strict regulations governing customer relations, billing, and account management. With a deep understanding of regulatory bodies such as OFGEM (Office of Gas and Electricity Markets) and OFWAT (Water Services Regulation Authority), Bourne Global is committed to delivering high-quality, compliant services that meet the diverse needs of your customers. From handling complex billing inquiries to providing technical support, we enable utility companies to focus on innovation while we manage their customer-facing operations.
Financial Services
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Law, Litigation & Claims
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Telecoms
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Retail
Utilities
Big goals need the right partner.
